Customer Service Manager - State Farm Agent Team Member

Company: James Purcell - State Farm Agent
Location: Pearl River
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Flexible schedule Training & development ROLE DESCRIPTION: As a Customer Service Manager with our insurance agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5 years of experience in customer service, with 2 years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities. Must be insurance licensed Flexible work from home options available.

Keywords: James Purcell - State Farm Agent, Tenafly , Customer Service Manager - State Farm Agent Team Member, Customer Service & Call Center , Pearl River, New Jersey