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Fitness Experience Manager

Company: Kaplen JCC on the Palisades
Location: Tenafly
Posted on: November 23, 2021

Job Description:

Fitness Experience Manager Kaplen JCC on the Palisades 411 E. Clinton Ave. Tenafly, NJ 07670 Principal Responsibilities: SUPERVISOR: Chief Health & Wellness Officer Schedule: Full Time; Sunday-Thursday Benefits: Exempt Employee, Full Medical Benefits, 403B Plan, Discounts off Program Services, Membership As a member of our Health & Wellness Management Team, the Fitness Experience Manager (Manager) will have a clear understanding and be committed to the mission and vision of the JCC. The Manager will provide and oversee excellent customer service experiences for our members at welcome desks and throughout wellness facilities. Duties & Responsibilities This is a customer service role including up to 20 hours working at a desk as well as the responsibility of hiring, on-boarding, and supervising part-time welcome desk and babysitting staff Ensure excellent customer service and responsiveness to anticipate and handle requests and satisfy member needs within acceptable guidelines and resolve any arising issues The Manager is responsible for covering all shifts that their employees are not available for (sick calls, no shows, and disciplinary actions) Serve as liaison for wellness departments and maintenance team.Ensure facilities and equipment are maintained and kept clean Handle ordering and upkeep of first aid, locker room supplies, and fitness amenities Create and manage usage reports to drive decision making Be actively engaged in "cross selling" the other key revenue components of the Kaplen JCC to members/guests- i.e. Pre-school, after-school, summer camps, etc.by obtaining sufficient program knowledge of these key program areas. Knowledge of JCC emergency, security and safety protocols (i.e. fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergency situations Other duties as needed Minimum Qualifications: Key Competencies & Specialized Skills Ability to work and multi-task in a fast-paced environment as part of a team Customer service oriented and result driven Strong communication, organization, and interpersonal skills Knowledgeable of principles and practices of best office management Attention to detail and accuracy Flexibility and adaptability Problem assessment and problem solving Supervisory skills- goal setting, training, motoring, and ability to provide constructive feedback and coaching 2+ years supervisory experience preferred 5+ years working in a highly customer focused service delivery role Computer skills and knowledge of relevant software (Microsoft Office Suite) Salesforce and/or Upace experience is a plus Current CPR, First Aid, and AED certification (on-site training provided as needed) Qualifications 2+ years supervisory experience preferred 5+ years working in a highly customer focused service delivery role Computer skills and knowledge of relevant software (Microsoft Office Suite) Salesforce and/or Upace experience is a plus Current CPR, First Aid, and AED certifications (on-site training provided as needed) Physical Demands Requires long periods of standing or sitting Moderate-extended use of computer screen, right or left-hand use, typing Use of PPE required Frequent use of cleaning chemicals COVID Vaccine Requirement The Kaplen JCC on the Palisade works to safeguard the health of employees and their families; members and visitors; and the community at large during the pandemic and have thus instituted a mandatory COVID-19 vaccine policy. This policy is based on guidance from the Centers for Disease Control and Prevention and local health authorities and should be interpreted in alignment with applicable law. All Kaplen JCC employees are required to be vaccinated against COVID-19 as determined by the CDC, unless a reasonable accommodation is approved. Potential employees need to provide proof of vaccination or request a reasonable accommodation at the onset of employment. Salary: 35,000 - 45,000 Agency Information: Kaplen JCC On The Palisades is a welcoming home away from home for all who pass through its front doors. Our 185,000 square foot building plus acres of outside grounds features two fitness centers, an indoor and outdoor aquatics center, group exercise, spin and pilates studios, two gymnasiums, tennis and racquet courts, indoor track, a luxurious spa, multiple playgrounds and fields and so much more. The JCC is home to the renowned Thurnauer School of Music, Leonard and Syril Rubin Nursery School, Neil Klatskin Day Camp, and the JCC Dance and Drama Schools. The JCC is also proud to offer extensive, high quality programs and services to adults of all ages, as well as to seniors and individuals with special needs....

Keywords: Kaplen JCC on the Palisades, Tenafly , Fitness Experience Manager, Executive , Tenafly, New Jersey

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