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Manager, Service Operations

Location: Alpine
Posted on: August 6, 2022

Job Description:

As part of National Grid s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Manager, Service Operations for our IT team in Waltham, MA. This role could also be located in NY, NJ, CT, NH, or RI.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Manager, Service Operations is a collaborative role on the Solution Engineering Data Engineering Team responsible for the operations of critical data processes for scalable, and performant solutions that meet the requirements in a large data volume enterprise. Processes and design trade-offs are communicated to business and technical stakeholders for effective decision making.

This candidate will influence an integral part of a major IT initiative to enable National Grid Business Partners by improving how our employees serve our customers today and by creating the platform for tomorrow s growth. This is an integral role for this enablement program to deliver changes across people, process, systems and technology.

Key Accountabilities

  • Ensure existing processes complete to meet business operations and regulatory requirements
  • Monitor data load processes and identify areas of improvement
  • Lead teams to design, develop and release data workflow changes to keep in synch with business processes
  • Improve standards and metrics to ensure compliance with Risk/Compliance and Data Governance requirements across multiple systems
  • Collaborate with Data Management and Support Teams to enforce the change control process
  • Assist in determining the cross-application data standards, data distribution standards and promote data-driven design
  • Evaluate database deliverables throughout development to ensure quality and traceability to requirements and adherence to all quality management plans and standards
  • Participate in go-live preparation activities such as QA, dress rehearsals, issue remediation, cutover and go-live aftercare
  • Participate in data management maturity assessments to identify gaps and pain points for capabilities including data quality, governance, analytics, metadata management, master data management
  • Seek opportunities for continuous improvement in processes, procedures and systems with regards to data

    Supervisory/Interpersonal- Experience Required
    • Able to influence and manage internal and external stakeholders

      • 3+ years experience in managing data operations in large organizations
      • 3+ years experience in application and/or database development
      • 3+ years experience in SQLServer/Oracle/Snowflake, SSIS and SSMS or other database/ETL platforms
      • Experience in a dynamic work environment
      • Proven ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.
      • Strong communicator
      • Experience with cloud database architecture is a plus
      • Experience with Agile/Lean software development process and practices is a plus
      • Experience in with SaaS solutions such as Snowflake, Matillion and Reltio is a plus Leadership requirements:
        • Demonstrated ability to partner with cross-functional teams, subject matter experts, and architects
        • Demonstrated ability to drive sustainable process changes that realize significant business value

          More Information


          $124,000 - $175,000 a year

          This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

          National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Tenafly , Manager, Service Operations, Executive , Alpine, New Jersey

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