Front Desk Manager

Company: Crowne Plaza Englewood
Location: Englewood
Posted on: March 19, 2023

Job Description:

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Responsibilities:

Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest


Qualifications:

Have superb communication skills, management skills, and multitasking skills
Bookkeeping skills and experience with MS Office a plus
At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
Prior hospitality experience of 1 year is required for this position
Applicants must have a high school diploma or GED


About Company:
Located near the New York-Presbyterian/Columbia University Irving Medical Center, our business hotel in Englewood, NJ offers guests well-appointed guestrooms and wonderful amenities, including free Wi-Fi, complimentary parking, an indoor pool, and elegant meeting spaces.---

Keywords: Crowne Plaza Englewood, Tenafly , Front Desk Manager, Executive , Englewood, New Jersey