Care Management Navigator

Company: VNS Health
Location: Park Ridge
Posted on: September 13, 2023

Job Description:

Responsibilities

• Provides support to the Manager and other staff in the resolution of member related issues.
• Communicates with members and their families regarding information about MA, FIDA and MAP products and services.
• Provides summary reports, analysis and support for care coordination related activities.
• Participates in non-clinical customer service for members enrolled in the VNS Health CHOICE MA, MAP, FIDA plan in collaboration with Care Management department and other healthcare professionals.
• Works under general supervision.
• Licensure:
  • Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.Education:
    • High School degree or equivalent required.
    • Associate Degree in a healthcare related field preferred.Experience:Minimum of two years experience in telephonic customer service required. Experience in a health care organization preferred.Proficiency in MS Word, Excel, and data systems required.General office experience including billing, accounts receivables and/or bookkeeping preferred.Bilingual skills may be required, as determined by regional/operational needs.

Keywords: VNS Health, Tenafly , Care Management Navigator, Executive , Park Ridge, New Jersey