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Care Management Navigator

Company: VNS Health
Location: Park Ridge
Posted on: September 13, 2023

Job Description:


  • Provides support to the Manager and other staff in the resolution of member related issues.
  • Communicates with members and their families regarding information about MA, FIDA and MAP products and services.
  • Provides summary reports, analysis and support for care coordination related activities.
  • Participates in non-clinical customer service for members enrolled in the VNS Health CHOICE MA, MAP, FIDA plan in collaboration with Care Management department and other healthcare professionals.
  • Works under general supervision.
  • Licensure:
    • Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.Education:
      • High School degree or equivalent required.
      • Associate Degree in a healthcare related field preferred.Experience:Minimum of two years experience in telephonic customer service required. Experience in a health care organization preferred.Proficiency in MS Word, Excel, and data systems required.General office experience including billing, accounts receivables and/or bookkeeping preferred.Bilingual skills may be required, as determined by regional/operational needs.

Keywords: VNS Health, Tenafly , Care Management Navigator, Executive , Park Ridge, New Jersey

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