Care Management Navigator
Company: VNS Health
Location: Emerson
Posted on: September 13, 2023
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Job Description:
ResponsibilitiesProvides support to the Manager and other staff
in the resolution of member related issues. Communicates with
members and their families regarding information about MA, FIDA and
MAP products and services. Provides summary reports, analysis and
support for care coordination related activities. Participates in
non-clinical customer service for members enrolled in the VNS
Health MA, MAP, FIDA plan in collaboration with Care Management
department and other healthcare professionals. Works under general
supervision. Licensure: Valid driver's license or NYS Non-Driver
photo ID card, may be required as determined by
operational/regional needs. Education: High School degree or
equivalent required. Associate Degree in a healthcare related field
preferred. Experience: Minimum of two years experience in
telephonic customer service required. Experience in a health care
organization preferred. Proficiency in MS Word, Excel, and data
systems required. General office experience including billing,
accounts receivables and/or bookkeeping preferred. Bilingual skills
may be required, as determined by regional/operational needs.
Keywords: VNS Health, Tenafly , Care Management Navigator, Executive , Emerson, New Jersey
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