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Care Management Navigator

Company: VNS Health
Location: Emerson
Posted on: September 13, 2023

Job Description:

ResponsibilitiesProvides support to the Manager and other staff in the resolution of member related issues. Communicates with members and their families regarding information about MA, FIDA and MAP products and services. Provides summary reports, analysis and support for care coordination related activities. Participates in non-clinical customer service for members enrolled in the VNS Health MA, MAP, FIDA plan in collaboration with Care Management department and other healthcare professionals. Works under general supervision. Licensure: Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs. Education: High School degree or equivalent required. Associate Degree in a healthcare related field preferred. Experience: Minimum of two years experience in telephonic customer service required. Experience in a health care organization preferred. Proficiency in MS Word, Excel, and data systems required. General office experience including billing, accounts receivables and/or bookkeeping preferred. Bilingual skills may be required, as determined by regional/operational needs.

Keywords: VNS Health, Tenafly , Care Management Navigator, Executive , Emerson, New Jersey

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