Concierge Lounge Attendant

Company: Park Ridge Marriott
Location: Park Ridge
Posted on: June 21, 2022

Job Description:

Responsibilities and Duties:

--- Greet customers immediately with a friendly and sincere welcome.
--- Make personal connection with each guest and respond to guest cues (anticipate their needs).
--- Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
--- Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area.
--- Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day.
--- Follow proper food handling techniques and food safety procedures.
--- Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix.
--- Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel.
--- Promptly respond to requests for dentists, doctors, childcare, florists, etc.
--- When necessary, field guest complaints, conduction through research to develop the most effective solutions and negotiate results.
--- Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. File access slips in box order.
--- Operate facsimile machine to send, receive, and log incoming transmission. Notify guests using the message function of the computer of incoming faxes.
--- Use the photocopier to make copies of items as required.
--- Handle cash make change and balance an assigned house bank.

Specific Job Knowledge and Skills:

Keywords: Park Ridge Marriott, Tenafly , Concierge Lounge Attendant, Hospitality & Tourism , Park Ridge, New Jersey