Concierge Lounge Attendant
Company: Park Ridge Marriott
Location: Park Ridge
Posted on: September 23, 2022
Responsibilities and Duties:
--- Greet customers immediately with a friendly and sincere
--- Make personal connection with each guest and respond to guest
cues (anticipate their needs).
--- Use a clear, understandable speaking voice, exercise judgment,
respond to inquiries with accurate information regarding hours of
outlet operation, directions to local attractions, or meeting
rooms, car rentals and airline shuttle service, etc. according to
--- Maintain a very clean and organized area to ensure all guests
have what they need at any time during the day and maintain a fresh
clean feel for the area.
--- Ensure Concierge Lounge is kept clean and stocked with the
proper food & beverage for the given time of day.
--- Follow proper food handling techniques and food safety
--- Ensure all equipment is working properly including fridge,
warmers & access door. Anything out of order must be reported to
Supervisor and Engineering in order to guarantee a quick fix.
--- Using the telephone, verbally arrange and confirm recreation,
business and dining activities both inside and outside the
--- Promptly respond to requests for dentists, doctors, childcare,
--- When necessary, field guest complaints, conduction through
research to develop the most effective solutions and negotiate
--- Provide safety deposit boxes for guest by escorting them to the
vault room, assisting the customer in opening the deposit box lock.
File access slips in box order.
--- Operate facsimile machine to send, receive, and log incoming
transmission. Notify guests using the message function of the
computer of incoming faxes.
--- Use the photocopier to make copies of items as required.
--- Handle cash make change and balance an assigned house bank.
Specific Job Knowledge and Skills:
Keywords: Park Ridge Marriott, Tenafly , Concierge Lounge Attendant, Hospitality & Tourism , Park Ridge, New Jersey
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