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Mobility Expense Analyst

Company: Samsung SDS America
Location: Ridgefield Park
Posted on: November 18, 2021

Job Description:

Samsung SDS America is looking for Mobility Expense Analyst who is passionate about creating a seamless experience for the enterprises with innovating asset lifecycle management solutions. This role will support a team with the main goal to provide diverse innovative enterprise solutions to optimize operation efficiency, cost, and customer experiences. Through our services, the companies are able to offer various services to employees at its best efficiency and cost. We deliver not only ROIs, but also an excellent customer experiences. This role will support the delivery and execution of continuous cost savings and optimization strategies. The candidate must be self-driven, with outstanding analytical skills, passion for accuracy and desire to learn new skills. Ideal candidates have previous work experience in Mobility Expense Management field, knowledge of top US Carriers, billing process and general terms of cost management. The internal title for this role will be Customer Support. Responsibilities: * Analyze wireless invoices across multiple service providers including: audits, disputes, adjustments, allocations, approvals and payment. * Manage mobility asset lifecycle including measuring, monitoring and analyzing mobility service providers performance against established Service Level Agreements and Key Performance Indicators. * Manage TEM software to maintain and optimize mobility services, cost, inventory, accounts, and invoices. * Communicate with wireless services providers to resolve issues/discrepancies and manage account performances. * Identify opportunities to optimize and reduce overall operational cost. * Validate identified billing disputes and cost savings opportunities through historical review, telecom vendor and customer contact while providing regular management reports. * Daily operational tracking to verify data integrity to eliminate billing errors, including investigation and resolution of any variances. * Assist with the creation and testing of new reporting processes and system to improve process workflows. * Communicate with stakeholders, customers, and internal employees for continuous service enhancements and resolve inquiries concerning billing and operation. * Build and maintain good working relationships with other departments and ensure constant communication on statuses, issues and deadlines. * Prepare ad hoc reports. * Process Wireless day-to-day help tickets through to resolution. * Process payments for mobility invoices and organizational expenses/costs. Requirements * 3 years of experience in Mobility Expense Management. * Understanding of AT&T, Verizon, Sprint, T-Mobile billing terminology, concepts and practices including services, taxes, fees, and contractual terms. * Ability to gather and analyze customer information from carrier portals and account reps in order to provide resolution and/or make recommendations. * Advanced Excel skills (vlookup, pivot table, etc.) * Excellent communication skills. * Strong attention to detail, data accuracy quality of output and an ability to multi-task. * Strong analytical, decision-making and problem-solving skills. Benefits Medical, Dental, Vision, Prescription, 401(k), PTO (Paid Time Off) Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Keywords: Samsung SDS America, Tenafly , Mobility Expense Analyst, IT / Software / Systems , Ridgefield Park, New Jersey

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