Customer Service Representative
Company: US Tech Solutions
Location: Englewood Cliffs
Posted on: October 30, 2025
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Job Description:
Job Description Duration: 6 Months Roles & Responsibilities
Manage all Legal consumer complaints providing support to legal
team Coordinate Small Claims Complaints to ensure that they are
assigned to dedicated agent, follow up on, and resolved If not
resolved, schedule an RSM/FSM to attend Small Claims to defend on
client’s behalf or inform Legal if outside counsel is needed.
Support Legal Department with composing AG responses to consumer
issues. Support Legal Department with gathering information of
consumer history for filed class actions, legal demand letters or
other relevant legal matters. Keep track of legal cases in the
excel Qualifications & Experience College degree preferred but not
required. Preferred 1 year experience in customer service
Proficient with Microsoft Office (Excel, Word, Outlook) - will be
reporting on regular basis up to leadership level Working closely
with Legal team for AG responses/Small claim Claim root cause
analysis and register in GCIC and REVO system Skills Excellent
organization skills; able to prioritize tasks independently w/
minimal supervision; has great follow up skills Proficient with
Microsoft Office (Excel, Word, Outlook) Escalations Claims About US
Tech Solutions: US Tech Solutions is a global staff augmentation
firm providing a wide range of talent on-demand and total workforce
solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, colour, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Recruiter Details: Name: P Praveen
Chary Email: praveenc@ustechsolutions.com Internal Id: 25-48641
Keywords: US Tech Solutions, Tenafly , Customer Service Representative, Legal , Englewood Cliffs, New Jersey
