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Communications Representative

Company: Ardent Health Services
Location: Westwood
Posted on: June 9, 2021

Job Description:

Essential Functions:

  • Respond to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.

  • Move calls efficiently to departments as needed.

  • Utilize EMR to schedule, change or cancel appointments, register patients and accurately document all patient requests and information.

  • Utilize Outlook and phone system to coordinate with other staff members to resolve patient issues

  • Ensure call efficiency and time on/off telephones

  • Always use strong customer service skills to ensure patient and provider satisfaction.

  • Work professionally with all team members of the Call Center and all employees of the organization

  • Acts as a liaison with patients, referrals, general practitioners, health care professionals, and patient's family member in a compassionate and kind manner

  • Relays and confidentially communicates both orally and in written form any notes or questions patients may have

  • Addressing patient needs during the time of conversation, while complying with HIPAA regulations.

  • Work waitlists, provider schedules, answering service messages, on-call requests and, tasks in an accurate and timely manner.

  • Assist co-workers in time of need and assistance with telephone requests and patient issues.

  • Other office responsibilities, assigned by supervisor or Physician, as deemed necessary

  • Respectfully communicate with all callers in a professional manner

Minimum Education

  • Associates, High School Diploma, or GED equivalent preferred
  • Higher education may be substituted for experience

Required Licenses/Certifications

  • N/A

Required Skills, Knowledge, and Abilities

  • Excellent communication skills
  • Proficient with Outlook and working with dual monitors
  • Strong attention to detail
  • Familiarity with medical terminology
  • Familiarity with EMR/EPIC systems
  • Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
  • Ability to type and document clearly and accurately caller conversations.

Keywords: Ardent Health Services, Tenafly , Communications Representative, Other , Westwood, New Jersey

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