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Referral Scheduling Specialist

Company: Ardent Health Services
Location: Westwood
Posted on: June 9, 2021

Job Description:

Essential functions:

  • Coordinates and schedules provider referrals including consultations, diagnostic testing of low complexity, or other services.

  • Follows up on all patient referrals and correctly documents communication to ensure no gaps in patient care.

  • Reviews referrals records and ensures accuracy/completeness - coordinates with referring offices for clarification/corrections as needed.

  • Completes referrals for patients and coordinates with referring and receiving practices and/or departments.

  • Ensure referral of patients to authorized provider as required by the patient's insurance. Obtains primary care physician and/or insurance pre-authorization approval as required.

  • Demonstrates good judgment in scheduling services to both meet patient needs and increase physician productivity.

  • Reviews schedules and confirms schedules are accurate and time is properly allocated.

  • Acts as a liaison with patients, referrals, general practitioners, health care professionals, and patient's family member in a compassionate and kind manner.

  • Relays and confidentially communicates both orally and in written form any notes or questions patients may have.

  • Other office responsibilities, assigned by supervisor or Physician, as deemed necessary.

Minimum Education

  • Associates, High School Diploma, or GED equivalent preferred

Minimum Work Experience

  • 1 year or more experience in a Hospital or Physician Practice setting
  • Strong knowledge of medical terminology

Required Licenses/Certifications

  • Certified Scheduling Technician preferred

Required Skills, Knowledge, and Abilities

  • Prior understanding and use of Electronic Health Record (EMR)
  • Strong knowledge of medical terminology
  • Excellent communication skills
  • Strong attention to detail
  • Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

Keywords: Ardent Health Services, Tenafly , Referral Scheduling Specialist, Other , Westwood, New Jersey

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