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Work Up & Search Specialist (Donor Coordinator Bone Marrow Program)

Company: Vitalant
Location: Montvale
Posted on: September 7, 2021

Job Description:


Under administrative direction, is responsible for all areas of donor Work-up and Alternative Blood Product donation. Participates in DR, High Resolution, and Confirmatory Typing stages of testing for the Marrow Program. Provides support to daily operations and ensures optimal customer service.


  • Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
  • Assures quality customer service to all customers.
  • Maintains good attendance and punctuality per the absence policy.
  • Responsible for all activities related to donor Work-up phase (coordinating all aspects of Marrow Donation and Peripheral Blood Stem Cell Donation).
  • Follows up with donor post donation
  • Coordinates all donor data collection forms submitted to the NMDP.
  • Responsible for all areas of Alternative Blood Product collection (Therapeutic T-cells and directed whole blood donations).
  • Schedules the DR and High Resolution testing phase for donors according to NMDP standards.
  • Schedules the Confirmatory Typing testing phase for donors according to the NMDP standards.
  • Performs all other duties, at the discretion of management, as assigned.



Bachelor's degree or equivalent combination of education and experience required.

Licenses/ Certifications



Medical background preferred.

  • Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
  • Must be able to maintain confidentiality.
  • Bilingual preferred.
  • Knowledge of medical terminology.
  • Basic Microsoft Word and Excel.
  • Excellent customer service skills.
  • Excellent communication skills both written and verbal.
  • Strong organizational and analytical skills.
  • Ability to work independently.
  • Strong interpersonal and customer service skills.
  • Strong problem solving and decision making skills.

Keywords: Vitalant, Tenafly , Work Up & Search Specialist (Donor Coordinator Bone Marrow Program), Other , Montvale, New Jersey

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