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Senior Salesforce Administrator

Company: Salvation Army USA
Location: West Nyack
Posted on: January 10, 2022

Job Description:


The Salvation Army exists to meet human need wherever, whenever and however we can. With our brand promise of Doing the Most Good, The Salvation Army offers employees a greater sense of purpose and an opportunity to be an essential part of a highly respected organization.

Located in West Nyack, NY the Eastern Territorial Headquarters has an exciting opportunity for a Senior Salesforce Administrator.

Reporting to the Territorial Director of CRM, the Senior Salesforce Administrator will provide key experience and expertise to the solutioning process in regular collaboration and communication with the CRD Salesforce team and IT team on all on-going development of the Salesforce CRM system, for the advancement of key items on the roadmap and of Salesforce fixes/production support. The position will require extensive knowledge of deploying and maintaining Salesforce and effectively applying that within an enterprise level non-profit environment to meet business needs including processing millions of transactions.

This role serves as an advanced Salesforce expert with a solid and deep understanding of Salesforce architecture, and effectively applies that knowledge to the collaborative team process with the territorial Director of CRM and the Associate Director of MDM. The IT department is responsible for integration between Salesforce and the Data Warehouse as well as all aspects related to data security.


* Provide key expertise for the Salesforce platform including best practice insights for system design, maintenance, business functionality, deployments, enhancements, upgrades, overall data integrity, and security, in collaboration with IT and CRD teams.
* Migrate to production designated changes as mutually agreed upon by IT and CRD while making sure changes do not deteriorate existing operations in accordance with agile (SCRUM) process set by IT.
* Collaborate with IT and external Salesforce vendor to deploy changes in Salesforce
* Work with IT to support integration mapping discussions and that data warehouse data structuring meets present and future CRD business needs while achieving broader organizational goals and security standards.
* Support and participates in discussions around any other systems integrating with Salesforce and is ready to support implementation work to the degree helpful to the integrations team (IT).
* Be proficient with advanced areas of Salesforce such as declarative implementations, apex codes, workflows, custom objects and ensure all Salesforce coding meets user requirements and doesn't degrade existing business processes or automations.
* Translate business requirements into well-crafted solutions that best leverage the Salesforce platform and products to their full capacity in support of CRD business needs, both at territorial level and for divisional users.
* Employ, in synch with CRD and IT teams, industry best practices to deliver world-class solutions related to CRM systems / ecosystems, plug in applications, analytics capabilities, business intelligence, data management, data extraction for marketing efforts, tracking of results, etc.
* Ensure developed solutions remain compliant with all applicable legislations and best practices such as the NYS Shield, GDPR, CCPA etc. as advised by legal, IT information security, and enterprise risk management (ERM)
* Participates in any solution design discussions with vendors alongside others from IT and CRD teams.
* Work closely with the Territorial Director of CRM to collaborate on various data-oriented projects.


* Bachelor's degree
* 10+ years of related experience supporting and maintaining processes in a Salesforce world
* 5+ years in non-profit environment - preferred
* Salesforce Advanced Admin certification - required
* Salesforce non-profit cloud certification - strongly preferred
* Understanding of bi-directional integrations and data architecture - required
* Proven expertise integrating tools with 3rd party integrations - required
* Salesforce platform developer, app builder, UX designer certifications - preferred
* Strong knowledge of Classy, Dell Boomi or similar, Demand Tools or similar, ETL tools
* Strong SQL capabilities
* Familiarity with agile methodology and experience with Jira or similar
* Experience with BI tools such as Sisense, Tableau, Power BI

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Keywords: Salvation Army USA, Tenafly , Senior Salesforce Administrator, Other , West Nyack, New Jersey

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