Rep, Member Engagement - Must Reside in Queens, NY
Company: Molina Healthcare
Posted on: August 6, 2022
JOB DESCRIPTION Job Summary Provides new and existing members
with the best possible service in relation to billing inquiries,
service requests, suggestions, and complaints. Resolves member
inquiries and complaints fairly and effectively. Provides product
and service information to members and identifies opportunities to
maintain and increase member relationships. Recommends and
implements programs to support member needs.
- Performs member outreach calls in states supported by Molina
Healthcare to enforce member retention
- Answers incoming calls regarding Medicaid members in PEND
status and those having Re-determination renewal dates.
- Helps members complete necessary paperwork related to either
Medicaid eligibility renewal process.
- Assists Medicaid Members in contacting their social worker
regarding eligibility issues and follow-up with members to ensure
follow through, if allowed by the member's respective state.
- Accurately and timely documents member retention contacts in
appropriate database. JOB QUALIFICATIONS Required Education
Associate degree or equivalent combination of education and
experience Required Experience 1-3 years Required License,
Certification, Association Must have valid driver's license with
good driving record and be able to drive within applicable state or
locality with reliable transportation. Preferred Education
Bachelor's Degree or equivalent combination of education and
experience Preferred Experience 3-5 years To all current Molina
employees: If you are interested in applying for this position,
please apply through the intranet job listing. Molina Healthcare
offers a competitive benefits and compensation package. Molina
Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Keywords: Molina Healthcare, Tenafly , Rep, Member Engagement - Must Reside in Queens, NY, Other , Hillsdale, New Jersey
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