System Administrator, Pathway of Hope Program

Company: West Nyack - THQ
Location: West Nyack
Posted on: May 20, 2023

Job Description:

OverviewThe Social Ministries Department at the Eastern Territorial Headquarters has an opening for a Systems Administrator supporting the Pathway of Hope (POH) Program. This program is designed to be a high-impact case management approach that focuses on identifying the root causes keeping families from becoming self-sufficient. The program focuses on families with children in an effort to impact generational poverty. The Systems Administrator is responsible for oversight of the system setup and modifications, system administration and supervision and user training of the client data management system, CommunityServices, a web-based data system, and its case management protocols. The Systems Administrator will work collaboratively with the Pathway of Hope Coordinator (team leader) and the POH staff, to support the implementation of POH objectives. The Systems Administrator is responsible for ensuring the integrity of the data collection system and case management processes and ensuring that system procedures and protocols are followed, properly reported, and documented. This individual is the primary developer of training materials and responsible for POH and Community Services workflow training of Territorial, Divisional and Corps staff. The Systems Administrator will establish goals each year, in consultation with the Assistant Territorial Social Ministries Director, for presentation to the Territorial Social Ministries Secretary. Travel may be required, as well as occasional evening and weekend work. ResponsibilitiesSystem Administration - CommunityServices

• Provides system supervision and oversight of Pathway of Hope Eastern Territory end users and is the territorial system gatekeeper.
• Coordinates and administers ongoing support services for Community Services application.
• Monitors compliance with data security, data sharing, data integrity and confidentiality rules.
• Participates, as a POH team member, in recommending strategies to increase system and workflow efficiency.
• Develops and recommends strategies for increasing data quality and user compliance within the case management workflow.
• Provides reports for administrative and program use.
• Monitors compliance with established POH system policies and procedures.
• Develop and maintain a trust relationship with participating units.
• Provides other reports and participates in other activities as assigned. POH Case Management Practice - Support
  • Reviews data points and recommends strategies for increased client engagement and retention.
  • Conducts, weekly, case file reviews to identify and promote best practices through general communication protocols or provide targeted trainings.
  • Reviews how case managers are meeting established POH requirements, following policies and procedures and shares areas of success, as well as recommends strategies for improvement to POH Coordinator for action.
  • Develops and implements strategies for case manager skill development in CommunityServices and case management in combination. Data Entry & Case File Review
    • Provides data entry and case management support to POH case managers, including but not limited to review of mock families in the Training Site.
    • Approves case managers for entry into LIVE site.
    • Shadows case managers, upon request, to troubleshoot and review specific cases files in the Live site.
    • Provide supplemental data entry training to case managers as indicated by number of data entry errors found in Territorial data audits and case file reviews. Training
      • Develops and presents on-going user training and support through video conference or one-on-one conference call.
      • Creates all required training presentations (PPT), job aids, processes and procedures and makes them available, after the review and approval by Social Ministries Administration, in the POH Database.
      • Maintains the POH Community Services Training Schedule. Conferences
        • Participates in Community Services development/developer conferences, as approved.
        • Participates in National and Territorial Social Ministries/Services Conferences, as assigned.
        • Participates in the Annual Pathway of Hope Refresher, as assigned.Qualifications
          • Bachelor's degree
          • 3-5 years related experience
          • Previous work experience in homeless services, social services or customer service is desired.
          • Homeless Management Information Systems experience beneficial.
          • Basic understanding of database structures
          • Proven training skills, especially in group settings.
          • Ability to assess, design, deploy required data entry workflows on program specific basis.
          • Experience with report writing (fluency with SAP Business Objects is preferred).
          • Demonstrated organizational and planning skills.
          • Demonstrated verbal and written communication skills.
          • Experience using CommunityServices, other web-based data systems, and Business Objects is a plus.
          • PC support and troubleshooting expertise and knowledge of Windows Operating Systems. Internet browser expertise, e.g. Mozilla FireFox, Google Chrome and Internet Explorer.
          • Social services fluency and a solid understanding of the Salvation Army Pathway of Hope objectives.
          • Ability to travel What We Offer
            • Generous Medical, Dental, Vision Benefits
            • TSA paid Life Insurance for Employees
              • Additional life insurance options for employees
                • On-site cafeteria
                • Paid Time Off - Vacation, Sick, Personal days
                • 403(b) retirement savings plan
                • Non-contributory Pension Plan
                • Professional Development
                • Education Assistance
                • Free, on-site Fitness Center
                • Federal holidays
                • Opportunities to give back and support our communities All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.--------PI216288168

Keywords: West Nyack - THQ, Tenafly , System Administrator, Pathway of Hope Program, Other , West Nyack, New Jersey