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Patient Access Coordinator I

Company: Rothman Orthopaedic Institute
Location: Montvale
Posted on: May 24, 2023

Job Description:

Job Details


Job Location
Montvale - Grand Ave (Patient Access) - Montvale, NJ

Remote Type
Fully Remote

Position Type
Full Time

Education Level
High School

Travel Percentage

Job Shift
Day Shift


Job Summary: The Patient Access Coordinator I is a hybrid position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization.

Essential Duties:

  • Take inbound calls in a fast paced environment.
  • Acts as the first point of contact for patients needing assistance.
  • Creates patient record, triages the call, sends messages or schedules based on the needs of the patient.
  • Demonstrate professionalism and patience when handling calls.
  • Maintains department productivity levels for customer satisfaction.
  • Escalates calls to Supervisor or other departments as necessary.
  • Answers questions regarding patient appointments.
  • Performs other duties and assists on additional lines as assigned by manager.
  • Adhere established policies, procedures and scripting to consistently achieve call-time and quality standards.
  • Exemplifies the desired culture and philosophies of the organization.
  • High School diploma or GED.
  • Computer skills including, but not limited to, MS Office.
  • One (1) year telephone experience in a call center setting preferred.
  • Medical terminology knowledge preferred.

    Our Commitment to Employees:

    Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

    Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

    COVID-19 Policy:

    As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.

Keywords: Rothman Orthopaedic Institute, Tenafly , Patient Access Coordinator I, Other , Montvale, New Jersey

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