Patient Care Coordinator
Company: UnitedHealth Group
Location: Englewood
Posted on: May 26, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your lifes best work.SM Optum-Gastroenterology
has an immediate opening for a friendly, patient focused and
detailed oriented Patient Care Coordinator to join our team. The
Patient Care Coordinator is responsible for the completion of set
processes and protocols. Works cooperatively with all members of
the care team to support the vision and mission of the
organization, deliver excellent customer service and adhere to Lean
processes. Supports the teams in meeting financial, clinical, and
service goals.Hours: Monday through Friday, from 8:00 am to 5:00
pm, a 40-hour work week schedule to be determined by the practice
manager upon hireTravel: Will be required to travel to all
Optum-Gastroenterology sitesPrimary Responsibilities:
Greet patient when entering the
practiceObtain accurate and updated patient information, such as
name, address, insurance information, referrals, and
pre-registrationPerform insurance verification on the date of
serviceFile and maintain medical recordsConfirms and schedule
appointmentsAnswer telephone calls promptly and courteouslyFollow
up with remote monitoring patientsCollects co-pays or outstanding
balances on the date of servicePerform referral documentation
promptlyPerforms certain follow-up services for patients in a
prompt and courteous manner, such as scheduling specialist
appointments, scheduling follow-up appointments and obtaining
copies lab results or specialist reportsAdhere to the standards
identified in Optums Employee Policy ManualCooperate with other
Optum employees to achieve specific team goalsKeep abreast on
current medical requirements relevant to their position, which
includes maintaining patient confidentiality and abiding by all
HIPAA and OSHA requirementsAssist coworkers as needed to assure
smooth office operation and delivery of excellent service through
teamworkDemonstrate respect for patients and Optum staff by
presenting a friendly, courteous manner at all times and
maintaining patient confidentialityPerform other duties as
assignedWhat are the reasons to consider working for UnitedHealth
Group? Put it all together competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to
accrue with your first pay period plus 8 Paid HolidaysMedical Plan
options along with participation in a Health Spending Account or a
Health Saving accountDental, Vision, Life& AD&D Insurance along
with Short-term disability and Long-Term Disability coverage401(k)
Savings Plan, Employee Stock Purchase PlanEducation
ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee
Referral Bonus ProgramVoluntary Benefits (pet insurance, legal
insurance, LTC Insurance, etc.)More information can be downloaded
at: Youll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications:
High School Diploma/GED (or higher)1+
years of experience working in a medical front office position,
performing duties such as scheduling appointments, checking
patients in/out, insurance verification, collecting co-pays, and
maintaining medical recordsIntermediate level of computer
proficiency (multi-task through multiple applications including
Microsoft Outlook, Excel, and Word)Bilingual in Spanish and
EnglishAbility to travel 100% of the time to other
Optum-Gastroenterology sites and have access to reliable
transportationFull COVID-19 vaccination is an essential job
function of this role. Candidates located in states that mandate
COVID-19 booster doses must also comply with those state
requirements. UnitedHealth Group will adhere to all federal, state
and local regulations as well as all client requirements and will
obtain necessary proof of vaccination, and boosters when
applicable, prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Preferred Qualifications:
Experience working with an electronic
health record (EPIC)Soft Skills:
Excellent communication skills and
phone etiquette Ability to multi-task To protect the health and
safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies require all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state, and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. Careers with Optum.
Our objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyoneof every race, gender, sexuality, age,
location and incomedeserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. #RPO, #red
Keywords: UnitedHealth Group, Tenafly , Patient Care Coordinator, Other , Englewood, New Jersey
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