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Patient Services Coordinator

Company: RMA Network
Location: Englewood
Posted on: March 28, 2024

Job Description:

We are currently seeking a full-time Front Desk/Patient Services Coordinator to join our growing team in Englewood, NJ. Scheduled work hours are Monday - Friday, 7:00am-3:00pm with one Sunday a month out of Englewood, NJ and rotating holidays out of Basking Ridge, NJ.

This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.

Responsibilities include:

  • Welcome and greet patients and visitors
  • Answer patient phone calls
  • Maintain a professional composed demeanor
  • Comfort patients by anticipating patients' anxieties; answering patients' questions
  • Schedule patient appointments
  • Follow physician appointment templates
  • Assess schedule conflicts and problems with recommendations for solutions
  • Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
  • Collect co-pays and patient payments
  • Work with the nurses to coordinate total patient care
  • Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

    Skills & Requirements:

    • High School Diploma (GED) required. Associate degree preferred
    • Minimum 1 year as a medical office receptionist
    • Minimum 3 years customer services experience
    • Excellent computer skills
    • High level of listening skills
    • Ability to communicate accurately and concisely
    • Excellent interpersonal skills
    • Aptitude to work independently and demonstrate good judgment
    • Ability to work in a high standard, stressful environment
    • Must be available to work weekends and overtime as needed
    • Must be available to rotate to RMANJ satellite offices as needed

Keywords: RMA Network, Tenafly , Patient Services Coordinator, Other , Englewood, New Jersey

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