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Operation Manager / Ridgefield Park, NJ / Logistics

Company: BTI Solutions
Location: Ridgefield Park
Posted on: August 2, 2022

Job Description:

BTI Solutions offers a competitive benefits package that includes: Medical, dental, vision, life insurance, 401k, sick leaves, and more. The GCIC A System and Visual IVR (STC) Operation Manager will work with internal and external stakeholders to define technical scope, collect technical requirements and manage the development of the project. The GCIC A project is a system to handle inquiries and tickets created by customers who use Samsung apps globally. This system has a number of interfaces to internal and external systems using API call, AWS S3 bucket and RFC. The GCIC A System Operation Manager will become the liaison between customer and internal technical team to identify the requirement, design the system, implement the project, and deliver the result. Responsibilities + Work closely with clients, service manager, project managers and development team from all around the world (South Korea, China, Philippine, US and etc) to perform from define of the project to delivery + Monitor and implement preventive method on the system to minimize unexpected partial or full halt of service + Frontend development using Angular, Node JS + Backend development using Kotlin, Java and Jco + Keep the schedule for the development + Provide project/operation progress reports to project team, stakeholders, and management + Create aggregate project views and timelines for internal teams + Manage defect tracking, risks, and open action items by project. + Oversee site immersion process, configuration build out and coordinating test documentation where appropriate. + Work with Cloud Contact Center Operations Group to support CMR (change management request) process, release process and work assignments for weekly release. + Maintain an attitude of commitment and exhibit responsibility for the needs of team members and external customers. + UI development with global standard Visual IVR Qualifications Number of Years of Work Experience: 6 Required Skills ---5+ years' hands on experience for Frontend web development in using Angular and Node ---5+ years' hands on experience for Backend web development in Java ---5+ years intermediate level Java/J2EE experience ---Hand-on experience with Amazon AWS ---Strong knowledge in database structure ---Familiarity with JavaScript, HTML, CSS, and other front-end web technologies. Hands on experience is preferred. ---Apache HTTP Server, Apache Tomcat, MS SQL Server Database experience ---Understanding of development process: development, testing, and deployment as well as work breakdown, dependencies, responsibilities ---Experience running and documenting effective meetings ---Attention to detail, and verbal and written communications for technical and non-technical audiences ---Experience using MS Excel to perform insightful analysis and MS PowerPoint to create presentations ---Excellent oral and written communication skills, including the ability to make an executive presentations and communicate technical ideas to non-technical audiences Preferred Skills ---1+ years' hands on experience for Backend web development in Kotlin is a big plus ---JavaScript, HTML, CSS, and other front-end web technologies ---JWT, Spring framework, MongoDB, Redis, and other back-end web technologies ---Information Architecture design is a big plus Education ---B.S. in Computer Science, Information Systems, or equivalent experience BTI Solutions, Inc. is an equal opportunity employer m/f/d/v. BTI Recruiting Team recruiting@btisolutions.com BTI Solutions 801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA Office:+1-972-992-0030, Fax:+1-972-992-0050

Keywords: BTI Solutions, Tenafly , Operation Manager / Ridgefield Park, NJ / Logistics, Professions , Ridgefield Park, New Jersey

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