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IT Support Technician

Company: ConnectOne Bank
Location: Englewood Cliffs
Posted on: September 17, 2022

Job Description:

Description:
The IT Support Technician provides support to both internal and external clients to troubleshoot a variety of hardware and software issues.Key Responsibilites Support the Bank's People First focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB A Better Place to Be.Install computer hardware / peripherals and provide training on the use of the equipment.Address issues reported by clients, escalate as necessary, own the issue until completion.Fully document helpdesk issues in our ticketing software to ensure KPI's are met.Maintain relationship with external clients during installation, training, and support of Remote Deposit Machines. (RDC's)Maintain inventory of all the Bank's IT assets and coordinate maintenance of the equipment with key vendors and escalate, as necessary.New workstation installations/rollouts, including hardware refresh and software patches/updates.Involvement of various projects, including new phone rollouts, Windows upgrades, etc.

Requirements:
KnowledgeKnowledge of equipment connectivity and basic networkingFamiliarity with Bank security and safety practices.Knowledge of relevant Federal and State banking regulations SkillsOne to three years technical experience.Customer service experience required.Excellent PC skills, proficiency with Microsoft Office and Google platforms. AbilitiesStrong People First interest and ability.Ability to communicate effectively verbally and in writing.Ability to lift equipment weighing up to 50 lbs. and work in small areas. Other Requirements College degree is preferredTo support business needs, ability to work a flexible schedule is required.Travel required between CNOB branch location and external client sites.PI191720682

Keywords: ConnectOne Bank, Tenafly , IT Support Technician, Professions , Englewood Cliffs, New Jersey

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