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Customer Service Representative - Call Center

Company: Community Medical and Dental Care
Location: Monsey
Posted on: November 23, 2021

Job Description:

Community Medical and Dental Care is looking for enthusiastic individuals to join our Call Center team. This is a great opportunity for anyone who wants to make a difference, is detail-oriented, inquisitive, and a quick learner. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

RESPONSIBILITIES:
Strong Customer Service Skills
Pleasant Phone Manner
Ability to work in a fast paced environment
Ability to multi-task
Strong Computer Skills
Bilingual in Spanish a plus

REQUIREMENTS:
Answer all calls in a timely manner
Converse with patients, addressing all requests and concerns, in a courteous and respectful manner
Ensure that calls are properly routed the correct department
Schedule appointments for callers when possible
Collect and verify demographic information: Such as patient name, date of birth, address, phone number and insurance carrier.
Call patients to confirm appointments or reschedule cancelled appointments

Previous experienced preferred, but not required. Will train the right candidate. Competitive compensation, paid vacation/holidays and potential for growth.

Community Medical and Dental Care, Inc., has been providing quality medical care to underserved population of Rockland County, NY and surrounding areas since 1993. With close to 60 providers on staff and a patient base of 18,000, we offer a variety of services included Adult Medicine, Pediatrics, Family Practice, Allergy, Dermatology, Endocrinology, Ophthalmology, Urology, Podiatry, Psychiatry and Behavioral Health counseling, Nutrition Counseling, Speech Therapy, Dentistry and Oral Surgery.

Community Medical and Dental Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran or disability status or genetic information.

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Keywords: Community Medical and Dental Care, Tenafly , Customer Service Representative - Call Center, Sales , Monsey, New Jersey

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