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Front Desk Sales & Customer Service Associate

Company: Massage Envy
Location: Closter
Posted on: September 21, 2022

Job Description:

Pay Rate $15.00 - $15.00 Overview

SALES AND CUSTOMER SERVICE ASSOCIATE

Massage Envy is the leader in accessible massage and skin care. At our Closter/Waldwick, NJ franchised location, you're part of a team that's passionate about helping people feel their best through total body care. Our NJ franchises in Closter and Waldwick are family owned, and have been operating for 15+ years. As a sales and customer service associate, you'll have a meaningful role to play as you help clients understand the benefits of regular massage, skin care and stretch; and establish relationships with members and guests to grow and retain a client base.

Massage Envy franchisees have never been more committed to safety. Outside experts-leaders in their field-were engaged to review the Massage Envy brand standards targeted at sanitation and infection prevention and control with the safety and comfort of members, guests, and employees in mind. You can learn more about the brand standards that all Massage Envy franchisees must follow at https://www.massageenvy.com/about-us/health--and-safety

BENEFITS that help you take care of you:

  • A healthy compensation planthat rewards your hard work with Hourly PLUS Commission averaging from $13-$18 per hour.
  • Medical benefits available at reduced rates, PLUS employer contribution
  • Matching 401K
  • Paid Sick Time, and Paid Personal Time Off
  • Travel/Mileage Allowance
  • Free or reduced-cost employee massages, facials and retail product
  • A dynamic, energizing environment where you're consistently challenged
  • Training to help you grow and refine your sales and customer service skills.
    What We'll Accomplish Together

    • Providing OUTSTANDING customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
    • PROMOTING the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
    • Protecting our WORKPLACE CULTURE by recognizing and supporting team goals and building positive relationships with team members.
      What it Takes to Succeed

      • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
      • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).
      • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
      • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
      • Great teammates who can work well with other in a fun and fast-paced environment.

Keywords: Massage Envy, Tenafly , Front Desk Sales & Customer Service Associate, Sales , Closter, New Jersey

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