Client Service Representative/Veterinary Assistant
Company: VCA Animal Hospitals
Location: Norwood
Posted on: May 22, 2023
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Job Description:
Client Service Representative/Veterinary Assistant
We are seeking an experienced Client Service
Representative/Veterinary Assistant to join our team.
At VCA Old Tappan Veterinary Hospital, we take our mission
statement - your pet's health is our top priority and excellent
service is our goal - very seriously. With every opportunity, we
aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service
extraordinaire" to join us in delivering our mission to our clients
and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone
for the practice as we build and maintain each customer's trust and
confidence in our abilities. The CSR is the pivot around which the
hospital operates and is responsible for:
--- Customer service functions, including: greeting visitors,
answering telephones, and guiding clients and their pets to exam
rooms.
--- Scheduling and confirming appointments.
--- Placing outbound calls for follow-ups and reaching out to
prospective clients.
--- Presenting and explaining fees, including processing
payments.
--- Recommending, selecting, and obtaining products and services,
including prescriptions, pet insurance, and CareClub.
--- Answering questions regarding products and services, including
educating clients on general animal husbandry and non-medical pet
care (i.e., heartworm prevention, housebreaking, and flea & tick
control).
--- Managing medical records, charts, reports and
correspondence.
--- Hospital maintenance (including removal of animal waste) and
ensuring that facility is neat and clean at all times-both inside
and outside.
As a Veterinary Assistant, your primary responsibility is to ensure
our Veterinarians can provide the gold standard of care efficiently
while you provide a comfortable and safe environment for our
patients.
Some Veterinary Assistant responsibilities are:
Excellent customer service
Work as a team with other assistants/technicians/csr to ensure all
tasks get completed in a timely manner
Greet clients and pet
Determine the reason for visit, take history and weight and record
in electronic medical record
Set out supplies needed for the visit
Physically restrain patient for exam.
Clean
Prepare samples for the outside lab
Perform In-House bloodwork
Call clients if requested by doctor
Handle deceased patients
Account for all drugs/supplies leaving the pharmacy
Accurately set up medications as per Doctor
Upkeep and cleanliness of hospital and patient husbandry both
indoors and outdoors
*Rate of pay determined based on experience.
Mandatory - Saturday shift, evening shift until 8pm, and reliable
transportation both during normal hours and inclement weather
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!
The information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. Management reserves the right to revise the
job description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans /
Disabled. For a complete EEO statement please see our career page
at vcacareers.com
Keywords: VCA Animal Hospitals, Tenafly , Client Service Representative/Veterinary Assistant, Sales , Norwood, New Jersey
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