Lead Patient Service Representative - Orthopedics

Company: Summit Health, Inc.
Location: Emerson
Posted on: May 24, 2023

Job Description:

Career Opportunities at Summit Health and CityMDSummit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.Join our team!Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.Job DescriptionEssential Job functions:* Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.* Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.* Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.* Informs patients of delay in physician schedules, assists with patient comfort while delayed.* Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.* Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.* Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update's patient information including demographics, insurance, HIPAA forms and financial waivers.* Schedule's appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.* Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.* Reconciles billing slips to daily schedule.* Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.* Completes referrals according to departmental guidelines and properly enters into the appropriate system.* Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly* Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.* Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.* Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.* Demonstrates the ability to adequately follow downtime procedures.General Job functions:* Maintains schedule for the PSR/Regs in the dept. Works with the office supervisor and staffing coordinator to obtain coverage as needed.* Updates the provider on call schedule on the intranet and forwards this schedule to any outside answering service and communicates any changes to the outside answering service.* Trains all new PSR's to the dept.* Ensures the buckets in Athena are maintained by staff.* Is the contact person to the office for all nonclinical issues i.e. facilities, materials management, business office (coding, billing, finance.) and updates office supervisor and provider of any changes, updates, maintenance issues.* Collaborates with the office supervisor on performance evaluation for other PSR'sEducation, Certification, Computer and Training Requirements:* High School Graduate or GED. Bachelor's/ Associate Degree preferred.* Heartsaver within 60 days of hire.* Previous PSR experience preferred.* Ability to communicate in English, both orally and in writing.* Must have excellent customer service skills.* Must have accurate computer data entry skills.* Must have the ability to organize and perform multiple tasks in a timely manner.* Knowledge of medical office and terminology preferred.* Previous experience with Standard Office Technology in a Window based environment.* Previous office and computer experience preferred.* Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.Travel: Ability to commute to satellite offices as needed.Total Rewards at Summit Health CityMDOur team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards".Here at Summit Health, our total rewards include, but are not limited to:* We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.* Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.* Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.* Safeguard Your Household - Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.* Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.* Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.* Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.* Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.* Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.* Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

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