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Front Desk Agent

Company: Spire Hospitality
Location: Park Ridge
Posted on: May 8, 2024

Job Description:

Job Overview:

To answer telephone inquiries in a friendly and courteous manner, employ sales.
techniques in order to secure and process reservations for guest accommodations in a timely manner.
consistent with high standards of quality.

Responsibilities and Duties:

--- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal
communication. Listen to callers to understand inquiries and requests. Promptly provide accurate.
information regarding availability, accommodation types, transportation to and from hotel, rate,
etc. Promote marketing programs, assign reservations based on guest preferences and availability.
--- Read, retrieve, communicate and verify information including confirmation number to caller. Input
and retrieve data using a computer reservation system and utilizing codes for efficiency. Requires
legible writing skills in the event the computer system is inaccessible and manual documentation.
of reservations is required.
--- Answer questions regarding hotel facilities and services, airline partnerships, local attractions,
directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative.
accommodations when hotel is sold out.
--- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of
incoming faxes using the message function of the computer.
--- Use the photocopier to make copies of items as required.
--- File registration cards.
--- Initiate reports and retrieve printed forms from computer.
--- Verify credit card authorizations for processing advance deposits.
--- Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable.
--- Ability to effectively deal with customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger to collect accurate information.
--- Ability to listen effectively and to speak clearly over the telephone.
--- Ability to access, read and accurately input information using a moderately complex computer

--- Ability to establish and maintain effective working relationships with employees, customers, and
--- Ability to sit for extended periods of time.
--- Ability to follow written and or verbal instructions in English.
--- Ability to input 40 wpm on a computer keyboard.
--- Ability to communicate effectively in writing.

Other Expectations:

--- Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
--- Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
--- All employees must maintain a neat, clean and well-groomed appearance (specific standards
--- Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
--- Complies with health and safety rules, regulations and procedures to maintain a safe environment

. Experience with FSPMS

Working Conditions:

Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition
exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,
including the human body. Sedentary work involves sitting most of the time but may involve walking.
or standing for brief periods of time. Jobs are sedentary if walking and standing are required only.
occasionally and all other sedentary criteria are met.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75 percent or more of the time inside.
--- Any combination of education and experience equivalent to graduation from high school or any
combination of education, training or experience that provides the required knowledge, skills and
abilities necessary to perform the functions of the job.
--- No special licenses required.
--- No prior experience required. Prior communications, reservations, hospitality and/or computer
experience preferred.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Spire Hospitality, Tenafly , Front Desk Agent, Sales , Park Ridge, New Jersey

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