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Part-Time Patient Services Representative - West Nyack, NY

Company: Optum
Location: Bergenfield
Posted on: June 30, 2024

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start -Caring. Connecting. Growing together. -
Multi-Specialty, -part of Optum, -has an immediate opening for a friendly, patient focused and detailed oriented -Part-Time -Patient Services Representative -to join our team. The -Part-Time -Patient Services Representative -is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service and adhering to Lean processes, and supporting the teams in meeting financial, clinical and service goals.
Schedule: -Office is open seven days a week. This role would consist of a 28.5 hour work week, between the hours of 6:30 am to close (approximately 9:00 pm). The schedule will be determined by the supervisor upon hire.
Location: -2 Centerock Road, West Nyack, NY 10994
Primary Responsibilities:

Adheres to standards of professionalism set by the Practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
Attends and participates in mandatory quarterly staff meetings or reads minutes
Completes Mandatory Education annually
Attends/participates in training/review classes and projects as assigned
Handles difficult situations and people with tact, professionalism and H.E.A.R.T.
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Promotes a positive work attitude fostering teamwork and acceptance of management decisions
Supports peer to peer training initiative for new Patient Services employees
Assists co-workers whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner
Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session
Communicates with clinical staff to keep patient informed of appointment status
Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service
Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system
Provides, explains and reviews for accurate completion, all Registration forms, i.e. Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required
Provides and explains the Authorization to Release Health Information to patient at their request
Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures
Invites patients with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines
Provides After visit Summary in compliance with ACO guidelines
Prepares Batch Report daily to total and balance collections
Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and completes the auto-flow process successfully
Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures
Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered
Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons
Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e . magazines, physician business cards, brochures, signage, etc.
Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm
Actively demonstrates good oral and written communication skills with both internal and external customers
Demonstrates flexibility in schedule to meet patient and office needs
Works with a sense of urgency
Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel

What are the reasons to consider working for UnitedHealth Group? -Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: -

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher)
1+ years of receptionist or customer service experience in a healthcare setting
Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
Ability to travel 10% of the time if needed to cover other offices

Preferred Qualifications:

Experience as a receptionist in a healthcare setting
Experience working with electronic health records
Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge

Soft Skills: -

Ability to work independently and as a team, and maintain good judgment and accountability -
Demonstrated ability to work well with health care providers -
Strong organizational and time management skills -
Ability to multi-task and prioritize tasks to meet all deadlines -
Ability to work well under pressure in a fast-paced environment -
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

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New York Residents Only: -The salary range for New York -residents is -$16.00 to $28.27 -per hour. -Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. -UnitedHealth Group complies with all minimum wage laws as applicable. -In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -
UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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#RPO #Red
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Keywords: Optum, Tenafly , Part-Time Patient Services Representative - West Nyack, NY, Sales , Bergenfield, New Jersey

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