Part Time Patient Services Representative - West Nyack NY
Company: Optum
Location: West Nyack
Posted on: June 30, 2025
|
|
Job Description:
Opportunities with Crystal Run Healthcare, part of the Optum
family of businesses. Advance your career in a dynamic health care
setting. Our commitment to coordinated care and technology-driven
practices not only elevate patient care but also provides our team
with a supportive work environment. With a growing network of
locations, we offer a platform for career advancement with an
excellence culture. Join us in making an impact and discover the
meaning behind Caring. Connecting. Growing together.
Multi-Specialty, part of Optum, has an immediate opening for a
friendly, patient focused and detailed oriented Patient Services
Representative to join our team. The Patient Services
Representative is responsible for the completion of set processes
and protocols. Works cooperatively with all members of the care
team to support the vision and mission of the organization, deliver
excellent customer service and adhere to Lean processes. Supports
the teams in meeting financial, clinical and service goals. The
Patient Services Representative greets and registers patients in a
prompt, pleasant and helpful manner, as well as instructs, directs,
and schedules patients and visitors. The Patient Services
Representative r eceives payments from patients, issues receipts
and posts payment data. Schedule: Seven days a week, a 28.5-hour
work week, consisting of 3 10-hour shifts, between the hours of
6:30 am to close (approximately 8:00 pm). The schedule will be
determined by the supervisor upon hire. Rotating Holidays and
Weekends Location: 2 Centerock Road, West Nyack, NY 10994 Primary
Responsibilities: Adheres to standards of professionalism set by
the Practice Always maintains professional appearance by adhering
to dress code and wearing identification badge Demonstrates and
maintains professionalism in behavior and courtesy toward the
patients and staff Respects confidentiality and is HIPAA compliant
in all aspects of communication regarding patient, Practice and
staff members Functions as a member of a team committed to quality
patient care Takes initiative to keep informed of new/revised
Policy and Procedures, Standards of Care and incorporates these
into practice Attends and participates in mandatory quarterly staff
meetings or reads minutes Completes Mandatory Education annually
Attends/participates in training/review classes and projects as
assigned Handles difficult situations and people with tact,
professionalism and H.E.A.R.T Demonstrates good judgment in
escalating difficult situations and people to Management personnel
Demonstrates professionalism in attendance & punctuality. Consider
number of unauthorized or unscheduled absences, a pattern of before
and after weekend absences, tardiness and early departures, and
long meal periods in accordance with CRHC policy Promotes a
positive work attitude fostering teamwork and acceptance of
management decisions Supports peer to peer training initiative for
new Patient Services employees Assists co-workers whenever
possible, to achieve office goals / patient satisfaction Works
independently, takes initiative in completing assignments and does
so without reminder Completes all miscellaneous work assigned by
leadership or Physician accurately and in a timely manner Opens
office as needed; turns on copiers, terminals and printers, and
updates computer for current day’s session Communicates with
clinical staff to keep patient informed of appointment status
Verifies insurance eligibility and coverage by phone, independent
website, RTS, EPIC or at time of service Verifies patient
demographic and insurance information at time of visit. Assures all
demographic and insurance information is accurate, complete and up
to date in the patient's chart. Scans current insurance card and
photo identification into system Provides, explains and reviews for
accurate completion, all Registration forms, i.e. Patient
Representative, Patient Registration form, and Family Information
form where applicable and obtains signatures as required Provides
and explains the Authorization to Release Health Information to
patient at their request Determines balances due including past
balance, co-payments, co-insurance and deductibles, referring to
Patient Accounts as necessary; takes responsibility for collecting
and posting payments from patients at time of service via checks,
cash or credit card in compliance with Cash Control Policies and
Procedures Invite patient’s with the Patient Portal enrollment
(PxP) in compliance with Meaningful Use guidelines Provides After
visit Summary in compliance with ACO guidelines Prepares Batch
Report daily to total and balance collections Begins the check in
process EPIC. Act on notations in all systems and completes the
auto-flow process successfully Schedules /Cancels /Reschedules
patient appointments as ordered by the physician adhering to
scheduling policies and procedures Obtains or issues HMO insurance
referrals as required for maximum reimbursement of services
rendered Notifies management or other departments appropriately
using Clerical Templates for various issues/requests/reasons
Maintains supply inventories and equipment necessary for the
effective performance of the job; communicates supply needs to the
office supervisor in a timely manner Maintains a neat, organized,
orderly environment in the reception and waiting room areas, i.e .
magazines, physician business cards, brochures, signage, etc Closes
office as needed, ensuring that lights, terminals and office
machines have been turned off and all patients accounted for and
discharged. May be required to set alarm Actively demonstrates good
oral and written communication skills with both internal and
external customers Demonstrates flexibility in schedule to meet
patient and office needs Works with a sense of urgency Performs
other tasks as required for the effective and efficient functioning
of the Practice when directed to do so by Supervisory and
Managerial personnel What are the reasons to consider working for
UnitedHealth Group? Put it all together – competitive base pay, a
full and comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include: Paid Time Off which you start to
accrue with your first pay period plus 8 Paid Holidays Medical Plan
options along with participation in a Health Spending Account or a
Health Saving account Dental, Vision, Life& AD&D Insurance
along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan Education
Reimbursement Employee Discounts Employee Assistance Program
Employee Referral Bonus Program Voluntary Benefits (pet insurance,
legal insurance, LTC Insurance, etc.) More information can be
downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma/GED (or higher) 1 years of customer service or healthcare
related experience Intermediate level of computer proficiency
(including being able to work on multiple web browsers using dual
monitors at the same time to include Microsoft Outlook) Preferred
Qualifications: Experience as a receptionist in a healthcare
setting Experience working with an electronic health record
Experience working with scheduling programs Knowledge and ability
to learn and apply job functions, and minimal medical terminology
knowledge Soft Skills: Ability to work independently and as a team,
and maintain good judgment and accountability Ability to multi-task
and prioritize tasks to meet all deadlines Ability to work well
under pressure in a fast-paced environment Demonstrated ability to
work well with health care providers Strong organizational and time
management skills Excellent verbal and written communication
skills; ability to speak clearly and concisely, conveying
information in a manner that others can understand, as well as
ability to understand and interpret information from others Pay is
based on several factors including but not limited to local labor
markets, education, work experience, certifications, etc. In
addition to your salary, we offer benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with us, you’ll find a far-reaching choice of benefits and
incentives. The hourly pay for this role will range from $16.00 to
$27.69 per hour based on full-time employment. We comply with all
minimum wage laws as applicable. At UnitedHealth Group, our mission
is to help people live healthier lives and make the health system
work better for everyone. We believe everyone–of every race,
gender, sexuality, age, location, and income–deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes — an enterprise priority reflected in our
mission. UnitedHealth Group is an Equal Employment Opportunity
employer under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. UnitedHealth Group is a drug - free workplace.
Candidates are required to pass a drug test before beginning
employment. RPO RED
Keywords: Optum, Tenafly , Part Time Patient Services Representative - West Nyack NY, Seasonal Jobs , West Nyack, New Jersey